join ofo

City Operations Manager, Hong Kong
Hong Kong   •   Operations
About ofo
Founded in 2014, ofo has connected over 10 million bikes with 200 million global users in more than 180 cities across 17 countries. The platform generates 32 million transactions per day and has provided more than 4 billion rides in total. Users accumulated a riding distance of over 1.2 billion kilometers, reducing 84 million liters of fuel consumption and 265,000 tons of carbon dioxide from just April to June of 2017 alone.

ofo started collaborating with the United Nations Development Programme in April 2017 to achieve the Global Sustainability Goals. It also launched a partnership with Rihanna’s Clara Lionel Foundation in August 2017 to improve the lives of girls in Malawi by funding scholarships and donating bikes to provide them with a safe way to get to school. In Oct 2017, ofo joined hands with C40 in tackling worldwide climate change issues and will contribute in every way possible to researches focused on healthy livable cities, identification of high impact actions, and benefits of inclusive climate actions.

ofo raised $700 million in its Series E funding led by Alibaba, Hony Capital and CITIC Private Equity in July, 2017.


The Role
The ground Operations Leader will further our continued growth and expand our Operations team in the country. This is not your typical 9 to 5, we are looking for you if you possess the flexibility and passion required to help grow the business exponentially. You are the expert when it comes to managing usage patterns through studied trends and ensuring that our bicycles are fully functional, creating the best experience for our users.

What you’ll do

Working closely with the Regional Operations Team in APAC, you will contribute to improving performance and productivity of system operating procedures

Ensure assets are managed and controlled well in alignment with quality specifications, ensure maximum efficiency, monitor and plan inventory

Improve operational processes, act as a consultant to advise best practices to guarantee organizational well-being

Contribute to achieve company’s strategic and operational objectives

Manage and grow an on-ground team of both full time and contractual staff who are operational specialists, produce consistently excellent results at scale



What you’ll need

Ability to lead a young, motivated, growing team to scale

Optimise operational efficiency using data driven analytical skills, strong attention to detail Effectively communicate to all levels of the Organization

Professional English and Native to near native language proficiency in Cantonese.
Ability to converse in Mandarin would be a plus.

Technology startup experience in a large ground operations team preferred

2nd class upper and above, Bachelors’ degree preferred

A lover of bicycles and cycling, ride sharing initiatives preferred