Regional Quality Director, SEA
Singapore • Operations
Founded in 2014, ofo is the world’s first and leading dockless bike-sharing platform operated via an online mobile application. ofo is created for sharing and aims to unlock every corner of the world by making bikes accessible to everyone.
To date, ofo has connected over 10 million bikes in 180 cities across 15 countries: China, Singapore, UK, US, Kazakhstan, Malaysia, Thailand, Austria, Japan, Russia, the Czech Republic, Italy, the Netherlands, Australia and Spain. The platform generates more than 25 million daily transactions and has provided over 200 million global users with 4 billion efficient, convenient and green rides.
We are now operating in Singapore as our APAC headquarters with aggressive plans to grow throughout the Asia Pacific region by hiring people focused on market entry and expansion. You'll be tasked to be hands on in ground up initiatives, growing and scaling operations and processes from scratch with a lean team.
If this sounds like the right opportunity for you, do apply!
What you’ll need to do
Restoring customer satisfaction in the case of a complaint.
Ensuring the technically and factually correct application of all the necessary qualitytools and methods in production, including the Q-related customer –requirements/ -systems in close agreement with the QPCs.
Handle complaint management focused on returns on the product and implement internal and external remedies based on general guidelines in cooperation with internal and external units.
Advising and supporting internal and external customers with product quality issues
Area of Responsibility & Daily Tasks
Quality management system: Implementation of a QM system based on the requirements of industry norms and customer specific requirements.
Customer care /Service quality: Identifying and recording quality and service problems, proposed solutions with all persons involved to assure implementation to achieve the maximum levels of customer satisfaction.
Quality Complaints: Taking lead of handling customer complaints included activities of organizing the root cause analysis then doing well the customer communication.
Quality improvement plan: Coordination of quality-related activities in the plant for preparation of a quality improvement plan in order to assure competitiveness through ongoing improvement.
Audits: Planning and execution and/or. supporting internal/external audits in order to verify the effectiveness of the QM system and identify any variances and implement corrective measures.
Leadership: Managing and motivating staff and allocated functions in order to achieve the quality objectives with all persons involved.
The role will report into the regional GM and is responsible for regional quality direction (SE Asia).